If you are facing an issue that these tips do not address, please visit our Knowledge base or send an email to our technical support service.I followed your advice.
While here, you should choose the administrator account. For that open Settings->Additional->Update setting->User account Settings. Open the Update Settings and check, which access rights are used to run the program. If the energy saving setting (‘Disable scheduled tasks while running on battery power’) is checked, then your antivirus will not update antivirus databases until your device is plugged in.Ħ. For that open the Settings->Performance window. If you use a laptop, check the energy-saving settings of your security solution. In this case you should download Kaspersky Virus Removal Tool and run a system scan.ĥ.
If you cannot access any of these links, your PC may be infected with a virus, which blocks access to Kaspersky Lab resources. Follow the links in this article to check if there are any Kaspersky Lab update servers available. Here you can find how to do it for Internet Explorer, Google Chrome and Firefox.Ĥ. Set your browser proxy settings to default values. To do that, open the product’s settings window and click on the Additional->Network Settings->Proxy Server Settings.ģ. As soon as you set the proper date, the problem would be solved.Ģ. This can confuse your security solution, which downloads new databases, compares them with the system data and considers databases being out of date. Check the system date: your PC might be living in the future. If that does not work and the program window doesn’t change its color to secure green, you should do the following:ġ. To do that, click on the program icon in the lower right corner of the display and choose ‘Update.’ Or you have a ‘license issue’, try updating your software manually. If your security solution window turns red and and shows the ‘Database extremely out of date’ warning, Kaspersky Lab products update automatically, but sometimes certain issues can happen.
Keeping your antivirus databases up-to-date is just as important as the initial install. Installing a security solution is important, however you just cannot assume that you are done there.
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